Common Questions
Quick answers to questions you may have
What services does IBG Billing provide?
IBG Billing offers comprehensive Revenue Cycle Management (RCM) services, including patient eligibility verification, charge capture, claim submission, payment posting, provider credentialing, denial management, accounts receivable follow-up, medical coding support, and revenue cycle reporting.
What is Revenue Cycle Management (RCM)?
Revenue Cycle Management is the process of managing the financial lifecycle of a patient: from scheduling and insurance verification to claim submission, payment collection, and accounts receivable follow-up. Effective RCM helps healthcare providers improve cash flow, reduce claim denials, and maintain financial stability.
Which healthcare providers do you work with?
We support independent physicians, group practices, specialty clinics, urgent care centers, behavioral health providers, and multi-provider healthcare organizations across more than 100 medical specialties.
Do you work with different EHR and EMR systems?
Yes. Our team has experience working with more than 100 Electronic Health Record (EHR), Electronic Medical Record (EMR), and Practice Management systems, allowing us to integrate seamlessly into your existing workflow.
Can you help reduce claim denials?
Absolutely. Our denial management specialists identify the root causes of denied claims, implement corrective actions, manage appeals, and monitor trends to reduce future denials and improve reimbursement rates.
What is included in your credentialing service?
Our credentialing services include provider enrollment with commercial insurance carriers, Medicare and Medicaid enrollment, CAQH setup and maintenance, payer applications, revalidation, and ongoing credentialing updates.
How does your Accounts Receivable (AR) Follow-Up service work?
Our AR specialists proactively monitor unpaid and aging claims, communicate with insurance payers, resolve outstanding balances, and provide detailed reporting to improve collections and reduce aging receivables.
How do you ensure compliance?
We follow industry best practices and maintain audit-ready documentation and workflows. Our processes are designed to support accurate billing, proper documentation, and compliance with applicable healthcare billing standards.
Will I receive reports on my practice's billing performance?
Yes. We provide regular reports covering claim status, collections, denial trends, aging receivables, payment activity, and other key revenue cycle metrics to help you monitor financial performance.
Can I choose only the services I need?
Yes. Whether you need complete Revenue Cycle Management or support with specific services such as credentialing, denial management, or AR follow-up, we can tailor a solution that fits your practice.
How do we get started?
The process begins with a consultation to understand your practice, current billing workflow, and business goals. We then develop a customized Revenue Cycle Management plan designed to improve efficiency and maximize reimbursements.
Why should I outsource medical billing?
Outsourcing medical billing can help reduce administrative workload, improve billing accuracy, accelerate reimbursements, minimize claim denials, and allow your staff to focus more on patient care instead of billing operations.
How do I request a consultation?
Simply contact us by phone, email, or through the contact form on our website. Our team will schedule a consultation to discuss your billing needs and recommend the right solution for your practice.